Shipping policy
Order Processing
All orders are processed within 1 to 2 business days of payment being received. Orders placed on a weekend or public holiday are processed on the next business day.
You'll receive a confirmation email as soon as your order is validated, then a second email with your tracking number once it ships.
Delivery Times
Times shown are in business days, starting from shipment:
Destination — Estimated time
France — 7 to 14 business days
Belgium — 7 to 14 business days
Luxembourg — 7 to 14 business days
Netherlands — 7 to 14 business days
Switzerland — 7 to 14 business days
Finland — 8 to 16 business days
Greece — 8 to 16 business days
United Kingdom — 8 to 16 business days
Canada — 8 to 15 business days
Your order will be delivered within the maximum period required by the consumer protection law applicable in your country of residence. These timeframes are estimates and may vary during high-demand periods or due to circumstances beyond our control (weather conditions, customs delays, carrier strikes).
Shipping Costs
Shipping is free on all orders, with no minimum spend. No shipping fee is applied at checkout.
Tracking Your Order
A tracking number is emailed to you as soon as your package ships. You can track your order at any time from our tracking page: https://www.shopbagit.com/apps/parcelpanel
Tracking can take up to 72 hours to show the first updates. This is normal — the carrier first needs to scan the package as it enters their network.
Customs Duties and Taxes
For most orders, VAT is collected at checkout under the applicable low-value import scheme, and no further charges are due on delivery. For orders above the relevant customs threshold in your country, the carrier may collect import VAT and/or duty upon delivery.
Damaged, Lost, or Late Packages
If your package arrives damaged, keep the packaging and send us photos at contact@shopbagit.com within 7 days of receiving it. We'll send you a new product at no cost.
If your package hasn't been delivered more than 30 business days after shipment, contact us: we'll open an inquiry with the carrier and offer you either a reshipment or a full refund.
Risk transfers to you the moment you physically take possession of the package.
Incorrect Delivery Address
Please double-check your address before placing your order. If you notice a mistake, write to us immediately at contact@shopbagit.com: we can update the address as long as the order hasn't shipped yet.
Packages returned to sender due to an incomplete or incorrect address may incur reshipping fees.
Returns and Refunds
You're covered by a 60-day money-back guarantee, in addition to your statutory rights. To learn more, see our Return Policy.
Contact Us
Have a question about your order? Write to us at contact@shopbagit.com — we respond within 24 business hours.
BagIt
30 N Gould St, STE R, Sheridan, WY 82801, USA