Refund policy

Seller: Orion Global Commerce LLC
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: contact@shopbagit.com

At BagIt, you have 60 days after receiving your order to request a return under our store policy — this is in addition to, and does not replace, your statutory 14-day right of withdrawal under EU and UK consumer law (see our Terms & Conditions).

Return Conditions
For a return to be accepted:
- The item must be in the same condition as when it was received.
- It must be unused, undamaged, and in its original packaging.
- Proof of purchase (invoice or receipt) is required.
- Return shipping costs are the customer's responsibility.

Starting a Return
To start a return, please contact us by email at: contact@shopbagit.com
Once your return is accepted, we'll send you detailed instructions for shipping your package.
Any return sent without a prior request will not be accepted.
For any questions about returns, you can write to us at any time at contact@shopbagit.com

Damaged or Non-Conforming Items
Please inspect your order as soon as you receive it.
If a product is defective, damaged, or doesn't match your order, contact us immediately so we can resolve the issue as quickly as possible.

Exceptions – Items Not Eligible for the 60-Day Store Return Window
Certain items are excluded from our extended 60-day return window:
- Promotional or sale items
- Gift cards
This exclusion applies to our voluntary 60-day store policy only. It does not affect your mandatory 14-day statutory right of withdrawal, where applicable under EU/UK law.

Limitation of Liability
In the unlikely event that damage occurs to shoes during use, BagIt cannot be held liable for any direct or indirect damage caused to shoes or personal property. It is the customer's responsibility to check beforehand that their shoes are suitable for machine washing.

Exchanges
The fastest way to get a different product is to return the original item, then place a new order once the return is accepted.

Refunds
Once your return is received and inspected, we'll let you know whether the refund has been approved or denied.
If approved, the refund will be issued automatically to your original payment method within 10 business days (or, where required by local law, within 14 days of us receiving the returned item).
Please note that bank processing times may vary.